In 2010 in a forum intended for individuals who work for The Church of Jesus Christ of Latter-day Saints, Elder Bednar spoke on leadership: “Just think about any responsibility you’ve ever had as a leader in the Church. Were you well prepared before you were called? No. Did you know what you were doing when you were called? No. So the Lord, by inspiration through those who are in authority, calls us to do things that we’ve never done, that we’re not prepared to do, and that we struggle with on the front end especially, learning what we’re to do.
“Well, my phrasing for that is what happens as soon as you begin to have any idea of what you’re doing and gain any measure of confidence, you’re released and you’re clueless again in some new responsibility.
“And there’s a reason for that. As long as we’re clueless we’re dependent upon heaven. As soon as we think we know what we’re doing then we tend to rely more on the arm of the flesh. In the Church every single one of us has been in the position where heaven took a chance on us. We didn’t know what to do, we certainly were not experienced, we were worthy and willing, but heaven took a chance.
“Truthfully, when we then are the one in the chair to receive inspiration for someone else, aren’t we less willing to take a chance on other people? We want folks who have the requisite skill and capacity, and we want everything to run smooth and so we use the same 10 people who at some point in time were given an opportunity, developed the skill and the capacity and the confidence, and we want to look good so we just keep moving them around in the different auxiliaries. The great enjoyment comes when someone who’s really clueless gains confidence in capacity. Thats fun….
“Not too long ago I was visiting with President Packer, and he made just a very interesting observation. He said, ‘David, serving in this responsibility, the longer you serve, the less able you feel.’ If you think about a person who would serve as a stake president, for example, nine years, the first three years you’re pretty much totally clueless, so you’re safe because you’re dependent on heaven.
“The second three years you might begin to see repeating kinds of challenges and cases and you’re still clueless, but you’re not totally clueless so you feel reasonably comfortable. The danger comes in the last three years that you might ever begin to think ‘I know what I’m doing.’ I would suggest ‘Yeah, I know what I’m doing’ is an absence of humility. Because even though this is the 93rd time you’ve seen a case like this, you have no idea what you’re gonna do. As long as that’s your approach. New person, new circumstance, and yes you benefited from the previous 93, but this is a soul where they deserve your very best, and you can’t just apply everything from the past to this particular one.
“So the great danger comes after we have gained experience that we might begin to think we really know what we’re doing.” (A Conversation on Leadership¹; emphasis added).
So if you feel like you don’t know what you’re doing and feel like you’re in over your head, that’s exactly where you need to be!
1. While the document is hosted and accessible freely online by The Church of Jesus Christ of Latter-day Saints, its use is “intended for use only by the Church workforce”, which is why I did not provide a direct link. Interested parties can perform a web search for the document and find a PDF of it. I’ve seen the PDF go on and off line over the years so it might be removed from general accessibility at some point